Your guide to Process Management: 2023
Make complex processes easier with process management
In a dynamic and competitive market marked by the use of new information technologies, companies need to be able to adapt quickly to changes. They often have systems and software that are optimized for their current situation but do not allow them to make changes rapidly. To face these new challenges and to be able to compete in the market, they need a focus on adaptability and technology. This is where business process management tools come in handy.
What is Process Management?
Business process management can be understood as managing, optimizing, and automating processes — an approach used to analyze and improve core processes that drive a company's operations. It starts with identifying the processes on which a business depends. Then, it is necessary to analyze how to improve these processes, implement the changes and measure their results.
Process management, optimization, and automation differ from project management, which ensures that specific projects, such as implementing a new marketing campaign or designing a product — are completed efficiently. Business process management is useful for identifying and improving processes that contribute to project management.
Process management and its various uses
Process management can be categorized based on the purpose that it serves. Here are three types -
Integration-centric process management mainly focuses on the software side of the business, creating a smooth data flow between the network of software tools (e.g., HRMS, CRM, ERP) without much human intervention.
With extensive connectors and API access, this automated and integrated set of tools saves time, share information, and quickly improves collaboration among all stakeholders, leading to higher productivity.
Human-centric business process management aims to improve human-related business processes and workflows by considering people first, supported by various automated functions.
There are some tasks that only humans can execute, and automation cannot easily replace them—for instance, onboarding employees, client handling, providing human-centric customer service, etc. So, the human-centric process provides a visual interface that helps employees understand the process and manage work efficiently.
A document-centric BPM largely deals with paper or digital documentation, where the entire process works on a particular document at its core. The goal here is to streamline the workflow by providing accurate and current documentation to relevant parties, reducing the manual tasks. Moreover, with a document-oriented BPM, it is possible to create a centralized workspace where all the current and relevant documents are stored. And ensure that everyone is working from the same, up-to-date information.
Process management life cycle
According to the CBOK – Guide to Business Process Management, which is maintained by the ABPMP (Association of Business Process Management Professionals), a BPM cycle involves 5 steps. However, the number of steps may vary according to the company's maturity in using the BPM concept.
Let's explain a little bit about these steps!
- Design - First, identify the processes necessary to achieve the expected goals and design processes to meet those specific needs. Whether your company already exists, or you are building a new business, the goal is to understand the business rules that will lay the foundation for effective BPM.
- Model - Business process modeling allows you to build a representation of how individual processes fit together. You can map how processes interact and identify essential features to support the current business rules, various processes, etc.
- Execute - Once you've modeled your processes, it's time to implement them. Execute the processes identified and designed in the previous step. This can be done manually or through automation.
- Monitor - Track processes to stay informed of their status and performance. Flag areas that are underperforming or appear as potential bottlenecks.
- Optimize - Use the information gathered in the monitoring phase to make process improvements, resulting in cost savings or greater efficiencies.
Benefits of process management
When done right, BPM can bring many benefits to your business. Here are some of them:
- Cost Efficiency - By streamlining operations, working collaboratively, and reducing duplication of effort, companies can reduce costs while improving productivity.
- Error reduction - BPM helps companies find ways to make their processes more reliable, reducing the risk of errors caused by human oversight or excessive complexity.
- Customer satisfaction - By optimizing business operations, process automation reduces the chances of problems that can impact customers, such as delays in product shipments or communication failures.
- Employee satisfaction - Efficient business processes reduce the number of repetitive tasks, resulting in a more pleasant and less tedious work experience for the team.
- Brings more agility - With transparent processes, companies can improve overall performance and resource optimization more easily.
- Increased Productivity - Leveraging BPM often automates repetitive tasks, removes bottlenecks, and reduces unnecessary steps.
- Better employee satisfaction - Instead of spending time on tedious and repetitive tasks, employees can spend more time on activities that bring more value to the company and the customer.
- Process documentation - Improve collaboration with business users and formalize operational processes and procedures.
- Process automation - Improve process efficiency. Achieve flawless execution with cost reduction, delays, and errors; provide instance traceability.
- Work management and workforce optimization - Improve operational efficiency, distribute workload across teams, monitor deadlines and manage activity prioritization.
- Digitization and case management - Build low-code enterprise applications and customer-centric, collaborative, dynamic, less prescriptive, and mixed processes. Empower the knowledge worker and improve customer experiences.
Using Low code BPM for your business
Now, you might be wondering: What is the benefit of using a low code development platform instead of traditional business process management software?
Here are the benefits of low code coupled with BPM:
- Build and deliver digital processes to the business 10x faster than traditional development methods. This way, you can build and deploy your processes in days instead of months (or years).
- Develop customer-centric processes that address customers' real needs while eliminating internal process silos and replacing tools that hamper customer satisfaction.
- Test, measure, and experiment with new business processes and models, easily create minimum workable processes and gather insights that support continuous improvement.
Amoga for your business process - how can we help?
Using a low code development platform like Amoga as your business process management software can prove to be highly beneficial. We enable organizations to implement better business processes and streamline workflows cost-effectively.
Quickly create or modify simple or complex BPM solutions with minimal effort through an integrated workflow engine without worrying about the various steps of modeling and implementing business processes.
With our drag-and-drop low code workflow builder, organizations can build dynamic workflows and solve problems across all areas and teams. You no longer have to depend on your IT/Engineering team to automate projects.